Please feel free to contact me with any questions or concerns you may have in regards to your appointment.

BOOKING POLICY

• To book in for makeup services, please use the book online button at the top of the page. Please note all services must be prepaid.
• For Bridal bookings, please contact Roxana directly. 

SCOPE OF SERVICES

• The Artist shall provide the makeup, hairstyling, grooming, skincare preparation, body makeup, touch-up, rehearsal, or related beauty services listed in the Booking Summary and confirmed in writing.
• Any additional services, persons, location changes, earlier start times, assistant requirements, or schedule changes are subject to the Artist’s availability and may be charged additionally. The Artist is not obliged to accept same-day or last-minute changes.

PAYMENT TERMS

• All glam and go/lesson appointments must be paid in advance of the booking.
• Charge backs will not be tolerated and will be contested.
• The final balance must be received by bank transfer/ direct payment link no later than 7 calendar days before the date of the booking/service – for on the go services.
• Bridal services payment terms & conditions are available in detail and fully transparent in the bridal contract.
• The Client shall reimburse reasonable additional costs communicated, including but not limited to parking, taxi, tolls, etc. T&C apply, and they are communicated (based on each specific client situation) when booking the beauty services.
• For my Bridal clients or services that require a test or rehearsal: Rehearsals dates can be booked during week days, from Monday till Thursday, between 9:30 and 15:00. The Artist recommendation is to book your rehearsal rather in the morning. Transport for the rehearsal location is paid by the Client. Weekend requests by the Client are subjected to a 500 czk fee on top of the service prices, based on the availability of the Artist.

CHANGE/ CANCELLATION POLICY

• Appointment cancellations for regular services must be made 14 days in advance of the appointment or full amount will be lost. This is because as a small business and service based provider, it is very hard to fill spots that are mainly booked well in advance. Cancelled appointments are money which cannot be made back, but could have been given to someone who would have used the appointment.
• This CAN be transferred to an alternative date depending on availability. I fully understand life happens, so if in an occasion you do need to cancel, you will be able to rebook for another date.
• Additional TERMS & CONDITIONS apply for bridal services and courses/classes.
• Any cancellations made within 14 days will be liable to be lost without refund.
• Cancellations by RPM due to circumstances including, but not limited to, problems rendering the performance of her obligations and where no other suitable alternative can be given will result in a full refund to the Client. No further compensation will be offered. An alternative highly recommended makeup artist might be suggested by Roxana. 
• Refunds are issued via the same method of payment. Please contact Roxana directly for a refund.
• Cancellation schedule for bridal services: less than 60 days before the wedding: the booking fee remains non-refundable and no further payment is due; less than 30 days before the wedding: 75% of the total agreed price is due; less than 14 days before the wedding: 100% of the total agreed price of the services is due (the terms apply to the total amount of the services booked by the client, no matter if the service was consumed or not).
• Transport for any service (including rehearsals or classes) to the location has to be paid in full if the service was delivered.

 PRIVACY

• In accordance with Data Protection Laws, all Client data is kept securely and destroyed 6 months after the event.
• RPM will never pass the Client’s data to a third party in any circumstances.
• Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the booking.

COMMUNICATION

• All communication should take place in writing via email.
• For your reference the most efficient way to discuss all the important elements of your booking is via email , due to the high volume of messages we receive across multiple media channels. Although we love to connect with you on social media and share images via these platforms, messages can get confused or missed if across social media, WhatsApp, phone, text, therefore we politely ask you to ensure that any correspondents relating to your booking be sent via email, to reduce the risk of missing important information.
• Subjective dissatisfaction, change of mind, lack of prior testing, or mismatch between inspiration images and the Client’s own features, skin, hair, dress styling, lighting, or wedding conditions shall not constitute non-performance or defective performance where the Artist has performed the services with reasonable professional skill and care.
• Makeup and hairstyling are creative, aesthetic, and personalized services. The Artist will use professional skills, care, and judgement to create a look based on the agreed references, the Client’s features, skin condition & color, hair condition, timing, lighting, and practical wedding requirements. However, because RPM serves clients from different corners of the world, creative and cultural differences are possible.

HEALTH AND SAFETY

• Extra precautions with the care of every guest to ensure enhanced sanitation/disinfection procedures in accordance with local, national and international guidelines.
• All tools, brushes, and other items will be fully sanitized before and after use. A mask will be worn to ensure both parties are kept free from risk, if the Artist considers it necessary.
• It is the Client’s responsibility to inform the Artist of any allergies, or past reactions before makeup application.
• The Makeup Artist will always check verbally if the Bridal party have any allergies.
• We reserve the right to refuse an application if any of the parties have contagious conditions or have flu like symptoms or a temperature.
• In the interest of your personal health, safety, and well-being, and to that of the Artist and other clients, the following contraindications will prevent or restrict any client’s application/styling: eye infections; conjunctivitis, viral infections, cold sores/facial herpes, open/weeping wounds or sores, fungal infections; ringworm, etc. warts, cystic acne, severe sunburn or first degree burns, burns from facial waxing, eczema, psoriasis, nits/ head-lice, scabies, or impetigo, not limited to, prior reaction, bruising, open cuts and flu like symptoms or a temperature or other similar risk exposing conditions or dermatosis.
• The Makeup Artist holds no liability for any allergic reaction or injury resulting from the makeup application, hairstyling secession or skincare sessions/ advise -as the Artist can not control what products are actually applied onto the skin, if the suggested protocol was followed or what the client does during everyday life .
• The Makeup artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee.

ARTIST OBLIGATIONS

• I, the Artist, shall provide services with the highest standard of skill and care.
• The Makeup Artist will set up 15 minutes before the agreed start time.
• Makeup provided to the client by RPM is done using quality professional materials and quality sanitised makeup.
• Every effort is taken to create a long-lasting look but the Makeup Artist makes no claims about the longevity of the look due to how the skin can react on the day due to weather, diet, personal skin care and skin prep done by the Client.  

CLIENT OBLIGATIONS

• Makeup will be completed to the Client’s satisfaction, and acceptance of the completed makeup application is acknowledgement by the Client that the makeup is done to the Client’s satisfaction.
• The Client agree’s that in no event, and at no time during the appointment or at any time thereafter, shall they disparage, denigrate, slander, libel or otherwise defame the Makeup Artist’s services, properties or assets, or employees, personnel, agents, or representatives.
• You agree not to disparage or denigrate the Makeup Artist orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the company, its operations, clients, employees, products, or services without the prior written consent of the company.
• The Client agrees to treat the Makeup Artist and any associated third party with respect. The Makeup Artist reserves the right to refuse services to a Client or members of the Bridal party for, but not limited to, rudeness and any type of abusive, immoral, inappropriate and threatening behaviour.